Certified care by Samsung experts
Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorised professionals who know what’s best for your device.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Water Damage
Fully soaked? Don’t worry about it.
Unexpected Slip
Dropped it from your hands? No need to worry.
Here's what's covered
50% savings on out-of-warranty repairs3
Get 50% savings on an out-of-warranty repair such as cracked screen, liquid damage, cosmetic repair, and more
Pickup & Delivery service 2, 4
Receive personalised assistance.
Extended warranty
Protect your phone with a 2nd year warranty when you sign up the Samsung Care+ (24-months) plan
24/7 support and priority service
Enjoy 24/7 support through Samsung Live Chat and receive priority service when visiting an Authorised Service Centre.
Free Screen Protective Film replacement2
Enjoy complimentary Screen Protective film replacement exclusively for Galaxy Z Fold7 | Z Flip7 | Z Flip7 FE | Z Fold6 | Z Flip6.
Enjoy complimentary Screen Protective film application exclusively for Galaxy S24 | S25 Series.
One-time Screen Repair
Enjoy one-time Screen Repair at only $100 for either your cover screen or main screen under Samsung Care+ Screen Care for Galaxy Z Fold7 | Z Flip7 | Z Flip7 FE and Galaxy Z Fold6 | Z Flip6. Enjoy one-time Screen Repair at only $50 under Samsung Care+ Screen Care exclusively for Galaxy S24 | S25 Series.
Devices & Pricing5,6,7
Upgrade and get 30% off 2 years Samsung Care+8
Samsung Care+ for Consumer Electronics
Get even more protection for your home appliances and TV
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 60 days of your purchase
You can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
3. Buy at Samsung Experience Stores
You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 60 days of purchase (available in select stores). Search nearby Experience Stores.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits
Simply follow the steps below.
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Get quick repairs
Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.
Step 3
Pay easily with a discount
Enjoy a 50% discount on repairs applied on-site — no extra paperwork needed.
Contact us here.
Call 1800-7267864 (1800 SAMSUNG) or
start a live chat with us here
Make a claim or check your coverage.
For more information, go to www.samsung.com/sg/support/
Frequently Asked Questions
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What Samsung Care+ covers?Services include:
- 50% savings on out-of-warranty repairs (up to 2 times for 24M policy)1
- Pickup & Delivery service (up to 2 times for 24M policy) 1, 3
- Diagnostic device checks
- 24/7 remote support Samsung Live Chat
- 12 months extended warranty for SC+ (24 months)
- 1 time complimentary screen protective film replacement (up to 2 times for 24M)* ,1
- 1 time complimentary application of screen protective film at Service Centre (up to 2 times for 24M)*** ,1
- 1 time screen repair at $50 for main screen (within SC+ coverage duration)***
- 1 time screen repair at $100 for cover screen or main screen (within SC+ coverage duration )**
** Exclusively for Galaxy Z Fold7 | Z Flip7 | Z Flip7 FE, Galaxy Z Fold6 | Z Flip6
*** Exclusively for Galaxy S25 Series | S24 Series -
What Samsung Care+ does not cover?
- Loss of the product
- Deliberate damage
- Cosmetic damage
- Pickpocketing or theft of any kind
- Lack of reasonable care
- Damages resulting from normal wear and tear
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What are the basic manufacturer warranty covers?Read about our basic warranty here.
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I have recently purchased other Samsung Galaxy devices other than the mentioned eligible devices. Can I purchase Samsung Care+?No. Samsung Care+ will not be available for other Samsung Galaxy devices besides the eligible devices mentioned.
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I bought an eligible Samsung Galaxy device from the Telecommunication Operator or MVNO. Can I sign up for Samsung Care+ at Samsung Experience Store or Authorised Samsung Customer Service Centre?
Yes. You can purchase the Samsung Care+ with a valid proof of purchase. Eligible Samsung Galaxy device users may sign up for Samsung Care+ at the following locations within the grace period of 60 days of your device activation:
To purchase Samsung Care+, please bring along your eligible Samsung Galaxy device in good working condition and proof of purchase to any Samsung Experience Store or Authorised Samsung Customer Service Centre. Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ Pack to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that Samsung Care+ is only available for local sets, purchased from Samsung Electronics Singapore Ptd. Ltd or its authorised Singapore telecommunication operators, dealers, or resellers. -
Is there a grace period to subscribe for Samsung Care+ after I purchased an eligible Samsung Galaxy device?You have within 60 days of your device activation of an eligible Samsung Galaxy device to purchase Samsung Care+.
To purchase Samsung Care+, please bring along your eligible Samsung Galaxy device in good working condition and proof of purchase to Samsung Experience Store or Authorised Samsung Customer Service Centre. Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that Samsung Care+ is only available for local sets, purchased from Samsung Electronics Singapore Ptd. Ltd or its authorised Singapore dealers or resellers. -
What will happen to my Samsung Care+ in the event that I lose my registered Samsung Galaxy device?Samsung Care+ is a premium value-added service that is tied to the IMEI number of your registered Samsung Galaxy device. In the event you lose your registered Samsung Galaxy device, we will not be able to deliver the services to your registered Samsung Galaxy device.
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I lost my registered Samsung Galaxy device, and in replacement bought another eligible Samsung Galaxy device. Will the Samsung Care+ I bought earlier cover my new Samsung Galaxy device?No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ for your new eligible Samsung Galaxy device.
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Will I get a refund if I did not use any of the services offered under Samsung Care+?No refund will be provided.
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Can I terminate my Samsung Care+?No. You may choose not to utilise any services offered under Samsung Care+, but no refund will be provided.
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Customers are given 60 days to purchase the Samsung Care+. Is there a possibility for extension if I was not aware of this service?No. There will not be an extension of the 60-day period for purchase of Samsung Care+.
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Can I use the services under Samsung Care for another Samsung Galaxy deviceNo. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. You can only use the Samsung Concierge service for the registered Samsung Galaxy device.
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How do I submit a request for repair?You can visit any of our 5 Samsung service centres. For more information, please visit this link: https://www.samsung.com/sg/support/service-centre/. Alternatively, you may call 1800-7267864 (1800 SAMSUNG) to arrange for a free Pickup & Delivery service (up to 2 times for 24M policy).
Terms & Condition of Samsung Care+ : www.samsung.com/sg/offer/samsung-care-plus/tnc/
Device and screen images simulated for illustrative purposes.
- A deductible may apply. Please see terms and conditions for full coverage details.
- Limited to one-time for Samsung Care+ (12-months) and two-time for Samsung Care+ (24-months).
- Discount off out-of-warranty repair cost (One-time/Two-time) based on Samsung Care+ (12 months/24 months) Plans respectively.
- Pickup & Delivery service is applicable to both smartphones and tablets.
- Please refer to approximate service fees at https://www.samsung.com/sg/support/mobile-devices/what-are-the-recommended-pricing-for-galaxy-smartphone-screen-replacement/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
