Certified care by Samsung experts
Only Samsung Care+ promises repairs by Samsung certified experts using original Samsung parts. Helping your device to keep more of its value at upgrade time.
Rest easy with Samsung Care+1
Samsung Care+
Keep your device box-fresh with Samsung certified repairs for damage. Includes free battery replacement if capacity falls below 80%.
Samsung Care+ With Theft
Everything in Samsung Care+ with extra cover for replacement if your device is stolen
Here's what's covered
Accidental damage
Get cover for cracks, drops or spills.
Remove Software Issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Certified repair to protect your warranty.
Theft Coverage
Add Theft coverage and your Samsung Galaxy device will be replaced if it's stolen.
Battery replacement
We’ll replace your battery if it’s below 80% capacity.3
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.4,5
2 claims in 2 years
Make up to 2 claims within 2 years, and save with a low deductible per claim.
Repair Services
Walk-in and Door to Door repair.*
Select your device to find out your coverage details6,7,8
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 60 days of your purchase
You can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings or the Samsung Care+ website.
3. Buy at Samsung Experience Stores
You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 60 days of purchase.
4. Buy on insurance providers' websites
You can buy Samsung Care+ by visiting an insurance provider's website. Visit an insurance provider's website for more details.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits
Simply follow the steps below.10
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Submit a claim
If you’re a Samsung Care+ member, you can easily submit a claim online, by phone.
Step 3
Get repairs
Once we accept your claim, we will send you instructions how to arrange the shipping of your device with our logistics partner.
Contact us
Call our customer service at 1800 – GALAXYS (4252997)
or email concierge@samsung.com
Make a claim or check your coverage.
For more information, visit samsung.com/support
Frequently Asked Questions
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Who provides Samsung Care+?Your cover in the United Kingdom is provided by Assurant General Insurance Limited which is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Financial Services Register No: 202735.
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How can I find my IMEI / Serial number?There are a number of ways to access your IMEI or serial number, depending on the device. For more information please go here.
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What does my insurance cover me for?All policies provide accidental damage coverage. If your device is accidentally damaged, we'll either repair or replace it. Accidental damage refers to where the device fails to function correctly or safely as the result of an incident that has happened by accident. For example, it is dropped, something is dropped on it or liquid spilled onto it. Where you have taken the option for additional theft coverage, your device will be replaced in the event it has been stolen. Please refer to the Terms and Conditions for further detail.
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Is there a limit on the number of claims I can make?If you have a 1 year policy you can make a total of 2 successful claims. If you have a 2 year policy you can make a total of 4 successful claims. For a monthly recurring policy you can make 2 successful claims within any 12 months period.
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Does my Samsung Care+ policy include worldwide cover?Yes, your device is covered wherever you take it. If your device is damaged or stolen (where theft cover applies) whilst you’re abroad, once your claim has been accepted, we’ll arrange for it to be repaired or replaced when you’re back in the UK.
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Does my Samsung Care+ policy include cover for accessories?Accessories are only covered if they came in the original box with the device at point of purchase. Your accessories may get damaged or stolen at the same time as your device, or they may no longer be compatible with your device because we've replaced it. If this happens, we'll replace them with similar accessories. If this isn’t possible, we'll get in touch with you to talk about a different solution.
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My phone has been stolen - how do I make a claim?You can make a claim online by visiting claims.samsungcareplus.assurant.co.uk or by calling our Service Center on +44 (0) 3330091717 during the times of Monday - Friday 8am - 7pm and Saturday 10am - 3pm. If you are claiming for a stolen device, you should also contact the Police as soon as possible to obtain an incident reference number as you will need to provide this as part of the claim process.
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My phone is damaged or faulty - how do I make a claim?You can make a claim online by visiting claims.samsungcareplus.assurant.co.uk or by calling our Service Center on +44 (0) 3330091717 during the times of Monday - Friday 8am - 7pm and Saturday 10am - 3pm. If you are claiming for a stolen device, you should also contact the Police as soon as possible to obtain an incident reference number as you will need to provide this as part of the claim process.
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How long does it take to assess my claim?In most cases we will provide you with an instant decision when you log your claim online. In some circumstances we may need longer to complete the assessment. Where this is the case, we will aim to inform you of our decision within 2 working days. If we need any further details, we will contact you using the details provided.
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What happens if my claim for a stolen device is accepted?We will aim to send out a replacement device within 1-3 working days. Our courier will contact you when your device is scheduled for delivery, which will need to be signed for. You can arrange an alternative time and date with them directly if the delivery allocation is not suitable. If you are not at the requested delivery address to sign for the device, the courier will leave a card with instructions on how to receive or rearrange.
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What happens if my claim for a damaged or faulty device is accepted?We will arrange for your device to be repaired. We will send you a form on which you can provide the damage/fault details which you must then return with your device. You can return your device to us using the DPD collection service. Full instructions on how to do this will be provided with the documents sent to you. Upon receipt of your damaged device and paperwork, we’ll complete some checks and confirm Find My Device has been removed (where applicable). Once we’ve completed our assessment we will arrange for devices to be repaired within 1-5 working days. Please note that if there are any problems with the device after we’ve done our checks, such as Find My Device is still active, then it will take longer to organize a repair.
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Where I receive a replacement device, will it be exactly the same as my original device?We will aim to provide a like for like replacement your device, but if we can’t provide you with a replacement of the same make and model, we will give you a choice of devices with a similar specification. The replacement will be a remanufactured (not brand new) device. Under the terms and conditions of your policy we will always try to provide a device which is the same colour and specification as the device we’ve replaced but cannot guarantee it.
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What if my damaged or faulty device can’t be repaired?If your device can’t be repaired then we will provide a replacement. Under the terms and conditions of your policy we will always try to provide a device which is the same colour and specification as the device we’ve replaced but sometimes due to stock availability this isn’t possible. The replacement will be a remanufactured (not brand new) device. Deliveries of devices will be made by courier and need to be signed for. You will receive an e-mail or text message from our courier confirming your delivery details.
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What do I need to do when returning my damaged/faulty device?Data will be wiped as part of the repair process. Make sure, where possible, that you’ve backed-up your personal data and restored your device to factory settings by completing a factory reset or master reset. Please refer to your device instructions for advice on how to do this. This will restore the device’s software to its original manufacturer settings and erase all data, settings, and applications.
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How can I send you my damaged or faulty device?Once we accept your claim, we will send you instructions how to arrange the shipping of your device with our logistics partner.
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What is my excess and how do I pay this?To find an overview of the applicable excess for your device and damage type please visit here. You can also find it on your certificate of insurance which you have received with your welcome pack. You can pay your excess via debit or credit card.
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How can I contact you about my policy?Contact us by clicking here.
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How do I remove Find My Device from my device?Please deactivate any security, pin or screen locks Instructions on how to do this if your device still works can be found below. If you need assistance, please consult the Support guide for your device. Where possible please ensure you have backed up any data stored on the device before completing the steps below. If your operates using Android 7, 8, 9 or 10: 1. Open your phone's settings. 2. Open Apps. 3. Tap on the ⁝ (3 dots) options button in the top right corner of your phone's screen. 4. Tap on Show system apps. 5. Scroll down to Device security and tap on it. You can also search for device security and tap on it when it appears. 6. Tap on Storage. 7. Tap on Clear data. On some Android versions, you can find it at the bottom of the screen. A confirmation message will appear. 8. Tap on Delete or OK (depends on your Android version). Device security is now disabled. If your device operates using Android 11: 1. Open your phone's settings. 2. Open Apps. 3. Tap on the icon located next to Your apps above the list with apps. 4. Tap on the toggle button next to Show system apps to turn this option on. 5. Tap on OK at the bottom. 6. Scroll down to Device security and tap on it. You can also search for device security and tap on it when it appears. 7. Tap on Storage. 8. Tap on Clear data at the bottom. A confirmation message will appear. 9. Tap on OK. Device security is now disabled.
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If we request additional documents from you to support your claim, what happens when we receive them?We will send you confirmation that the documents have been received and then aim to complete the assessment of your claim within 1 working day.
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What if there is a problem with the replacement device I’ve received?If there is a problem with your repaired or replacement device please get in contact with us via claims.samsungcareplus.assurant.co.uk/pages/contact-us or you can call 44 (0) 3330091717.
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Will you keep me updated on the progress of my claim?Yes we can. When logging a claim we will ask you to provide a phone number and email address which we can then use to send you updates about your claim.
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How long will it take to deliver my phone?For devices which are damaged or faulty we will aim to repair and despatch to you within 3 working days of it arriving at our repair centre. Where we are sending you a replacement device, we will aim to despatch within 1 working day of it being allocated. We will send you communication when your device is ready for despatch and being passed to our courier.
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Will I receive a notification to advise when my delivery is on its way?Yes our courier will use the contact details you provided when you logged your claim to confirm your delivery details. The package will need to be signed for. You can arrange an alternative time and date with the courier directly if the delivery allocation is not suitable.
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If I buy a new device will my current Plan carry over?No, your current plan will not carry over to your new device. If you want insurance for your new device, please buy a new policy and cancel the old one if you do not need it any longer.
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What is the cost of Samsung Care+?Click here to find out more about pricing.
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When does coverage begin?Your coverage begins immediately after you purchase Samsung Care+.
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How can I cancel my Samsung Care+ policy?You can cancel this insurance within 14 days of receiving these terms and conditions without paying any extra fees or charges and your premium will be refunded in full provided no claim has been made. After the 14 - day period you can still cancel your insurance and the following will apply: Fixed term 1 - year and 2 - year policies You will be given a pro rata refund based on the amount of unused period of insurance if you have not made a successful claim. If you have made a successful claim no refund will be provided. Monthly policies There will be no more monthly renewals from the point at which you contact us to cancel the policy and no further premiums will be collected. No refund will be given for any premiums already paid. To cancel this insurance policy please contact us on +44 (0) 3330091717 (standard call charges apply).
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What are the hours of service?Our hours of service are Monday to Friday 08:00 - 19:00 and Saturday 10:00 - 15:00.
- Device and screen images simulated for illustrative purposes.
- A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
- Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
- Unlimited battery repair subject to diagnostics test confirming 79% or less battery capacity.
- Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
- Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
- Please refer to approximate service fees at https://www.samsung.com/sg/support/mobile-devices/what-are-the-recommended-pricing-for-galaxy-smartphone-screen-replacement/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Get 3 months free on monthly plans until 23/09/25. Claim within 60 days of purchase. From month 4, the monthly premium for your chosen device cover will be charged on or around the same day as the cover start date. Terms and conditions, excesses and eligibility apply. UK residents aged 18+.
Samsung Care+ is underwritten by Assurant General Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Registered No: 202735. Assurant General Insurance Limited is registered in England & Wales No. 2341082. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. - Theft or Loss services are only available for smartphones.
